Community Manager
Job No:
SMA22
Location:
Gold Coast
- Permanent, full-time opportunity
- Report to Regional Manager
- Based in Gold Coast, QLD. Hybrid working arrangement
- Supportive & collaborative team environment
About Us
Smarter Communities Limited is one of the largest community management companies in Australia. Each of our local brands across New South Wales, Queensland, South Australia and Victoria specialise in strata, body corporate or community titles management. We manage in excess of AU$30 billion of property and our vision is clear - to provide a stress free Strata experience so that people and properties thrive.
About Our Role
- Manage a portfolio of clients; including correspondence from owners, tenants and contractors
- Manage client retention; deliver exceptional customer experience and effective conflict resolution strategies
- Liaise with Repairs & Maintenance team for quote requests/work orders
- Prepare for and facilitate Annual General Meetings, Special General Meetings and Committee Meetings (agendas, budgets and minutes)
- Oversee financial requirements of buildings within portfolio
- Identify and promote continuous improvement opportunities
About You
- Previous experience in a diverse client relationship role or similar
- Understanding of Body Corporate/Strata Legislation and related regulations desirable
- Exceptional communication and stakeholder management skills
- Attention to detail and strong time management skills
- Takes a disciplined approach to personal & work life integration
- Empathic, team oriented and eager to develop / enable others
- Initiative and learning focus (growth mindset)
About Our Benefits
- New Business Incentives
- Training and career development opportunities
- Supportive, collaborative and dynamic team culture
- Hybrid working arrangements
- Wellbeing focus including the ability to purchase leave, and a gift of birthday leave!
What you need to do now
If this role sounds like the right fit for you, click the ‘Apply’ button now.