Branch Licensee in Charge + Senior Relationship (Strata) Manager

Build Relationships. Drive Results. Enjoy the Journey.

This is a unique opportunity for an experienced Class 1 Strata professional to step into a high-impact hybrid role: leading your own portfolio as a Senior Relationship (Strata) Manager while also becoming a key Branch Licensee in Charge who helps strengthen supervision, compliance and best-practice standards across the branch.You will be supported by experienced leaders, dedicated service teams and industry-leading technology, with the opportunity to influence how the branch operates, coach consistent compliance behaviours and partner with the Branch Manager and Corporate Licensee in Charge to keep our people, clients and communities well supported.If you are ready for a role where your strata expertise, leadership capability and experience can genuinely shape outcomes, this is your chance to own a portfolio, elevate branch standards and play an important part in the future of Strata Title Management and Smarter Communities.

About Smarter Communities                                                                                                                                                                                                     

Smarter Communities is one of Australia's largest privately owned community management companies, managing more than $30 billion in property across NSW, QLD, VIC and SA. Our vision is to simplify and modernise strata management, helping people live and work better together. As a family-owned business, we combine genuine care, integrity and strong relationships with the opportunities and resources that come from being part of a national organisation. Our people are at the centre of what we do. We have built an operating model designed to support our managers, encourage career growth and create an environment where you can do your best work while maintaining a sustainable workload.

The Opportunity

This hybrid role brings together the relationship focus of a Senior Relationship (Strata) Manager with the leadership and governance influence of a Branch Licensee in Charge. You will continue to manage a diverse portfolio of strata communities and act as a trusted advisor to committees, owners and stakeholders, while also helping oversee branch-level compliance, supervision and operational standards in partnership with the Branch Manager and the Corporate Licensee in Charge. With the support of our Customer Connect team managing general enquiries, specialist customer operations support, and a national Repairs & Maintenance team handling maintenance coordination, you will be able to focus on the work that matters most: building strong client relationships, providing expert advice, leading by example and helping ensure the branch operates with confidence, consistency and care. 

What You'll Be Doing:

• Managing a diverse portfolio of strata communities and acting as the key relationship manager for committees and stakeholders
• Building trusted, long-term relationships through proactive communication and exceptional customer service
• Providing guidance and interpretation of strata legislation, bylaws and governance requirements
• Managing correspondence from owners, tenants and contractors in a professional and timely manner
• Working closely with our Repairs & Maintenance team to coordinate quotes, approvals and work orders
• Preparing for and facilitating Annual General Meetings, Extraordinary General Meetings and Committee Meetings, including agendas, budgets and minutes
• Managing client retention, resolving first-level complaints and providing practical solutions to issues as they arise
• Overseeing portfolio financial matters and supporting compliance obligations
• Identifying opportunities to improve processes, service delivery and customer outcomes
• Contributing to a collaborative culture focused on continuous improvement and shared success
• Overseeing branch compliance in partnership with the Branch Manager and Corporate Licensee in Charge
• Monitoring compliance with management agreements, insurance obligations, annual general meeting requirements and fee-for-service obligations using available reporting tools
• Reporting branch compliance metrics, risks and exceptions to the Branch Manager and Corporate Licensee in Charge, and escalating actual or suspected non-compliance, misconduct, consumer harm risks, privacy breaches or trust account concerns promptly
• Supporting licensing, CPD, training plan and work experience oversight by working with leaders and training teams to ensure requirements are completed, tracked and maintained
• Drafting NSW Fair Trading, tribunal and other regulator responses arising within the branch for review by the Corporate Licensee in Charge where required

What You'll Bring

• Experience as a Class 1 Strata Manager with a strong track record of managing your own portfolio
• A current Class 1 licence and the confidence to support branch supervision, compliance monitoring and escalation requirements
• A current driver's licence and access to a vehicle
• Strong knowledge of strata legislation and governance requirements
• Exceptional communication, stakeholder management and relationship-building skills
• The ability to manage competing priorities while maintaining a high level of accuracy and attention to detail
• Strong organisational, financial and problem-solving skills
• A proactive, solutions-focused approach and confidence in managing complex situations
• A commitment to delivering outstanding customer experiences
• A collaborative mindset and willingness to support the success of your team

Why Join Smarter Communities?

We've created a workplace where experienced strata managers can thrive.

Our Branch Managers don't carry portfolios, meaning they can focus on coaching, supporting and developing their teams. Portfolio sizes are determined by workload complexity, not simply lot counts, and dedicated support functions help ensure you can focus on relationship management and customer outcomes.

You'll also have access to modern technology, including case management systems, customer self-service tools and ongoing investment in innovation that helps reduce administrative burden and improve efficiency.

You Can Expect

• Expect Hybrid working arrangements
• Ongoing training, coaching and professional development
• Birthday leave
• Option to purchase additional annual leave
• Schedule B commission program
• Employee referral and recognition programs
• Wellbeing initiatives and Employee Assistance Program
• Team events and social activities
• Study assistance and development opportunities

What You Need To Do Now

If you're looking for a role where relationships matter, your expertise is recognised, and you'll have the support to focus on delivering exceptional outcomes for your clients, we'd love to hear from you.

Apply now and join Smarter Communities in helping people live and work better together.