Are you a strategic thinker who turns big ideas into results that stick?

We are searching for a Head of Strategy & Business Improvement to work side by side with our Managing Director and turn strategy into coordinated action across our five brands. Sitting where strategy, operations, technology and people meet, You will analyse and improve organisational systems and processes, drive cross-functional programs, lead our AI and automation strategy and keep the leadership team aligned and moving. You won’t sit above other functions. You will be the connective force across them, removing friction and maintaining momentum so the business operates as a cohesive whole.

This is a senior leadership role reporting to the Managing Director, based in Sydney with a national remit across all branches.

What you will be doing

• Analyse organisational priorities and existing business processes to support the Managing Director's strategic agenda, translating priorities into process improvement plans, responsibilities and implementation timelines.)
• Prepare and facilitate leadership meetings, offsites and governance forums, ensuring decisions are captured and followed through
• Analyse existing workflows and operational procedures, and drive high-priority improvement programs from design to adoption, including AI triage workflows, invoice automation, customer-facing dashboards and building report generation.
• Review existing workflows, operational procedures and process documentation, identify inefficiencies, recommend and implement process improvements, and evaluate outcomes through a structured approach of survey, discovery, design, build, testing and refinement.
• Lead our AI and automation strategy in close partnership with the Head of Technology & Innovation, owning the opportunity backlog and sequencing initiatives with clear value cases
• Oversee the design and piloting of AI-enabled tools, including staff-assist agents, customer-facing intelligence and document automation
• Design and run employee engagement mechanisms, including internal surveys, idea programs and improvement feedback loops
• Support leadership team effectiveness by facilitating goal-setting, KRA reviews and cross-brand alignment
• Analyse and evaluate organisational structures, systems and procedures to identify inefficiencies, recommend improvements and address operational issues affecting business performance, customer satisfaction and employee experience.
• Support the Managing Director on commercial and strategic matters, including market analysis, agreement reviews and M&A opportunities, and represent the MD’s office in external forums where appropriate
• Champion continuous improvement, evidence-based decision making and customer-centricity to help simplify strata

What you need to bring to the role

• Proven experience in organisational analysis, business process improvement, strategy or transformation at a senior level, with a track record of taking cross-functional programs from concept to adoption.
• A bachelor's degree or higher qualification in Business, Management, Organisational Development, Technology or a related discipline, or equivalent relevant professional experience.
• Experience leading AI, automation or technology-enabled change, with a practical understanding of operational reality
• Strong commercial acumen, including market analysis and exposure to agreement reviews or M&A
• Excellent stakeholder management and influencing skills, with the ability to lead through partnership rather than authority
• Outstanding written and verbal communication, with the ability to turn complex information into clear recommendations
• The judgement and discretion to act as a trusted adviser to the Managing Director
• Previous experience in strata or property services is advantageous

What’s in it for you?

• Work directly with the Managing Director and an experienced leadership team, with regular one-on-ones and the autonomy to make a meaningful impact across the whole business
• Build a long-term career through individual development plans, leadership training, study assistance, coaching and internal progression opportunities
• Enjoy flexibility and wellbeing support, including hybrid working after probation, birthday leave, the option to purchase additional leave, wellbeing initiatives, EAP support and regular team events
• Be recognised and rewarded through market-informed remuneration, employee and business referral rewards, customer review incentives, values recognition, novated leasing and employee discounts
• Access modern tools, data insights and AI investment designed to reduce administration, simplify work and help you deliver excellent outcomes for customers and communities

About Smarter Communities
Smarter Communities is one of the largest community management companies in Australia. Each of our local brands across New South Wales, Queensland, South Australia and Victoria specialises in strata, body corporate or community titles management.

The Smarter Communities vision is to simplify and modernise strata management to help people to live and work better together. As a family-owned and operated business, we bring genuine care, integrity and strong relationships to the way we support our people and serve our clients. Our local branch structure enables personalised service and strong community connections, while our national footprint provides employees with broader career development and relocation opportunities across the business.