Associate Relationship Manager/Assistant Strata Manager Team Leader
Job No:
SMA59601199
Location:
Sydney
We are currently seeking Expressions of Interest for the position of Associate Relationship Manager Team Leader (NSW). This role will provide leadership and support across our Kent Street, Sutherland, and Coolangatta/Tweed Heads offices, with the preferred location being Kent Street, Sydney or Sutherland.
About the Role
This is an exciting opportunity for an experienced and customer-focused professional to lead and develop a high-performing team while supporting the management of a diverse strata portfolio.
Key Responsibilities
Team Leadership & Performance
- Monitor team performance to ensure service levels are achieved and national processes are consistently followed.
- Manage individual and team performance through regular one-on-one meetings, mid-year reviews, and annual performance reviews.
- Provide leadership, coaching, and support to foster a positive team culture and high levels of employee engagement.
- Identify training and development opportunities and implement effective learning plans for team members.
- Contribute to the continuous improvement of systems, processes, and procedures to enhance efficiency, service delivery, and customer satisfaction.
Strata Portfolio Support
- Build and apply your strata knowledge to support an assigned Strata Manager in the management of a diverse portfolio.
- Prepare agendas and meeting minutes for Committee and General Meetings.
- Coordinate and maintain meeting documentation through cloud-based platforms.
- Respond to customer enquiries via phone, email, and in person in a professional and timely manner.
- Maintain accurate records and ensure compliance with statutory requirements and deadlines.
- Provide general administrative support, including document management and correspondence.
About You
To be successful in this role, you will demonstrate:
- A collaborative leadership style with a passion for developing and empowering others.
- A growth mindset, strong initiative, and commitment to continuous learning.
- Previous experience in a similar leadership or senior administration role within the strata or body corporate industry.
- Excellent customer service and administrative capabilities.
- Strong communication, relationship-building, and stakeholder management skills.
- Exceptional organisational skills, attention to detail, and the ability to effectively manage competing priorities.
- Confidence using, and learning, a range of software applications including Microsoft Office, Microsoft Teams, Microsoft Dynamics, StrataVote, and StrataMax.
- A sound understanding of Body Corporate or Strata legislation and associated regulations (preferred).
- A disciplined and balanced approach to personal wellbeing and professional responsibilities.
What's in it for You?
- Performance-based incentive opportunities.
- Ongoing training, professional development, and career progression pathways.
- A supportive, collaborative, and high-performing team environment.
- Quarterly team events and networking opportunities.
- Hybrid working arrangements.
- A strong wellbeing focus, including the option to purchase additional leave and a paid birthday leave benefit.
If you are passionate about people leadership, customer service excellence, and building a successful career within the strata industry, we would love to hear from you.
